Last updated: October 8, 2026

Privacy Policy

Integra Healthcare Services ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. As a licensed homecare agency providing both non-medical and skilled nursing services, we handle your information with the highest standard of care. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information provided by third parties as part of delivering care.

Information You Provide

• Name, email address, phone number, and mailing address
• Information submitted through our contact or care request forms
• Employment information submitted through our careers application
• Health and care-related information shared during assessments and care delivery
• Any other information you choose to share with us

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring website or search terms

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and coordinate in-home care assessments
• Deliver personal care, companion care, neurological care, and skilled nursing services
• Coordinate care with physicians, hospitals, and other healthcare providers involved in your care
• Communicate with you about your care, our services, or your application
• Improve our website, services, and care quality
• Comply with legal and regulatory requirements, including licensing and Medicare/Medicaid requirements where applicable
• Protect the safety and security of our clients, staff, and website

3. Protected Health Information (HIPAA)

As a licensed homecare provider offering both non-medical and skilled nursing services, we receive Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). PHI is handled in strict accordance with our separate HIPAA Notice of Privacy Practices, which is provided to every client upon enrollment.

Our public website does not knowingly collect PHI through its contact, care request, or careers forms. Any health information shared through these forms is treated with the same confidentiality standards as information collected during care delivery.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Physicians, hospitals, and other healthcare providers involved in your care, as permitted by HIPAA
• Service providers who help us operate our website and business
• Licensing bodies and regulators when required by law
• Medicare, Medicaid, and insurance providers as required for coverage and billing
• Law enforcement or other parties when legally required
• Successor entities in the event of a merger or acquisition

5. Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information and PHI. These safeguards align with HIPAA's Security Rule requirements. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Receive a copy of our HIPAA Notice of Privacy Practices upon request

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can remove it.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website.

10. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us: